CXOs and business heads are often in a quandary with respect to investment decisions on mobile enterprise solutions. They have numerous questions that cannot be easily answered because enterprise mobility is not yet a mature practice like e-commerce. In this and the next posting, I will try and address some of these queries.
Q: What are the measurable benefits of mobile solutions to the organization?
A: Mobile solutions improve processes by redefining them and their value can often be computed in advance, but their greater value in improving the way business is conducted is often un-measurable at the micro level. The result will be contribution to an increased top-line and profits, however, the contribution cannot be easily assessed and isolated.
Q: How do we take an investment decision for enterprise mobility?
A: Trust your gut and that of your business head who asks for a mobile solution.
Q: How can we be sure a mobile solution will succeed?
A: A mobile solution is like any other computerized solution in that the benefit it accrues to an organization depends largely on how effectively it is implemented. And the onus of that lies not with the managers down the line but with the top executive management and whether they consider it a priority or not.
Q: How do we choose the right vendor for mobile solutions?
A: That is a tough decision. Just like when you choose a music system for yourself, you have to examine all the qualities of the system, understand the company manufacturing the system and check out customer feedback, not just one or two that could have been fabricated, similarly you need to see the “big picture” when choosing a mobile solutions vendor. At the end of the day, most often, you have to trust your first impression.
Q: Should we not wait for others to try out mobile solutions first instead of being “guinea pigs”?
A: If your competitor gets the benefits of mobile solutions first then you will, most likely, be left behind. Why wait, when you are convinced that mobility will give you benefits?
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